The panel editor
Write or paste content directly. The simplest route for procedures that so far lived in people's heads.
Feature
A knowledge base with an editorial cycle, not a folder of files
Dropping a folder of documents into a model gives you an agent that quotes last year's price list, because nobody marked it void. Here content has a state, a version and a person who approved it.
Four states, one direction
The agent sees only published versions. A draft in the editor has no path into an answer.
| State | Meaning | Visible to the agent |
|---|---|---|
| Draft | Work in progress, visible to editors | No |
| Reviewed | Read by a second person, awaiting publication | No |
| Published | Approved for use in conversations | Yes |
| Archived | Withdrawn, kept for the record | No |
Versioning, or the answer to a hard question
- What the agent knew that day
- Every publication creates a version. When a customer returns a month later disputing an answer, you see exactly the text in force then, not today's.
- Who approved it
- Each transition between states is recorded together with the person who made it.
- Rollback
- Undoing a change does not require reconstructing the text from memory.
Where content comes from
Import from a URL
You give a page address and the system pulls the content. The import is guarded against reaching internal network addresses.
The gap register
Questions the agent could not answer come back as a list of things to write. That closes the loop between conversation and editing.
File upload
PDF, DOCX, TXT and Markdown straight from disk. They enter the same editorial cycle as articles written in the panel, so a draft pulled from a file does not answer a customer either.
How the agent finds the right passage
Meaning based matching alone loses catalogue numbers and proper names. Word based matching alone loses questions asked in different words than the document uses. We run both.
- Two paths, one result
- Semantic search and keyword search run in parallel, and the results are merged by a single rank fusion method.
- Scope inside the query
- The limit to a single organisation is a condition of the query itself, not a filter over results. Another tenant's passage has no way into the context.
- Citations attached after generation
- Naming the sources is not a request made to the model but a separate step on its output side.
Your knowledge already exists, it is just scattered
We will show how much of it the agent handles without writing anything from scratch.