Widget on your site
One line of script, about 20 kilobytes compressed, its own Shadow DOM. It does not collide with your styles and pulls nothing from other companies' servers.
Channels
One knowledge base, one set of gates, five different places
The agent is not trained separately per channel. One knowledge base, one citation gate and one audit log; the channel only decides the shape of the answer.
Channels available today
All of them lead to the same conversation inbox and the same handoff to a human.
In-page avatar
The character stands inside your layout instead of a corner bubble. The conversation starts exactly where the visitor is already looking.
Browser voice
A voice conversation without installing anything. You can cut the agent off mid sentence, the way you would a person.
Two way email
Receiving and replying in one thread, keeping the subject and the history. No new ticket for every reply.
Inbound telephony
The same agent behind a phone number, with the same knowledge base and the same handoff to a human. The call arrives over a SIP trunk and ends up in the same inbox as the chat.
Telephony: what to know before you deploy it. The number and the SIP trunk stay on your side, because we do not resell numbers yet. Calls are inbound only. The handoff to a human happens without an announcement, so the caller is put straight through. We keep no recordings, only the transcript.
What every channel shares
- One knowledge base
- Editing an article takes effect everywhere at once. There is no separate copy for chat and another for email.
- One citation gate
- An answer without coverage in your published content leaves through no channel at all.
- One handoff
- A closed catalogue of reasons and a single queue, whichever channel the case arrived through.
- One audit log
- An append only record of every turn, written after sensitive data is redacted.
- One domain list
- The widget and the avatar work only on the domains you enter yourself.
In progress
Channels on the way
We order them by what you ask for. Signing up for a notification is also a vote.
See it on your own knowledge base
Thirty minutes on your examples: we load a slice of your content and ask the agent the real questions your customers ask.