Artificial intelligence systems notice

This is an English rendering for convenience. The binding version is the Polish one, available at aivatary.com/pl/informacja-o-ai/. In case of discrepancy, the Polish text prevails.

1. You are speaking to an AI system

The AIvatary agent is an artificial intelligence system. We say so in three places at once, so that nobody has to work it out: in the first message of the conversation, in the description of the conversation window, and in this document. The conversation does not pretend to be contact with a human, and the agent does not present itself as a person.

2. What we use artificial intelligence for

3. What happens to content sent to the model

1. The model receives the question, the current conversation history and knowledge base passages found for that specific question. We do not send the whole knowledge base or any other organisation's data.
2. Retrieval is limited to a single organisation at the level of the query itself. This is not a filter over results but a condition without which the query does not exist. A passage belonging to another organisation has no way into the model's context.
3. Content sent to a model provider is covered by their processing agreement. Providers are named in the subprocessor register.
4. We do not use our customers' conversation content to train our own models.

4. What the model may not do

Three limits sit in code in front of the model rather than behind it, so they do not depend on how the model behaves.

1. An answer must be grounded in sources. The check happens before the customer sees the first character. An ungrounded answer is rejected whole and the conversation goes to a human. There is no send now, correct later mode.
2. The model does not change data. An operation that would change any state becomes a confirmation card approved by an operator with a separate click, leaving a trace in the audit log.
3. The model does not choose its own tools. The catalogue of available operations is closed and configured by our customer, with two independent kill switches.

5. Records

Every conversation turn leaves a record in the audit log: which knowledge passages were retrieved, what was decided and what was sent. The record is created after sensitive data redaction, meaning national identification numbers, bank account numbers, phone numbers, email addresses, card numbers and tokens are replaced with markers before the event reaches the log. The log cannot be overwritten.

6. Human oversight

1. A conversation goes to a human when the customer asks, when coverage in the knowledge base is missing, when a tool fails, or when the topic falls outside the scope our customer defined. The catalogue of reasons is closed and every handoff is recorded.
2. The knowledge base runs through an editorial cycle managed by people. The agent sees only published versions, so editors, not the model, decide what may be said.
3. Questions without coverage go to the gap register, a list for the editors. That closes the loop: a human supplies the knowledge rather than the model inventing it.

7. What this technology cannot do

A language model operates on probability, not understanding. That is why the whole construction rests on keeping its freedom at the level of word choice, never reaching substance or consequences. An agent's answer is not legal, medical or financial advice, unless our customer published such content themselves and takes responsibility for it as its author.

8. Contact

Questions about how the AI systems work go to contact@aivatary.com. Data processing is described in the privacy policy.