Channel

Telephony on your own number, with a handoff to a human

A customer dials the number already on your business card and talks to the same agent as in the chat. The same knowledge base, the same citation gate, the same conversation inbox.

See the pricing Book a demo

Your number and your SIP trunk · inbound calls · no setup fee

Example: an appointment booked over the phone

A demonstration call. The free slots come from the deployment calendar, not from the model guessing.

Customer I am calling because I would like to book a service next week.

Agent I have Tuesday at 9:00 and Thursday at 14:30 free. Which one suits you?

Customer Tuesday.

Agent I am putting you down for Tuesday at 9:00. Before I confirm, may I keep the number you are calling from for contact about this visit?

Customer Yes, go ahead.

Agent The slot is booked. I am not sending a written confirmation, because I do not have your address, but our team can already see the booking.

slots offeredchoice from the listconsent to contactbooking

Booking by voice runs in two steps and two consents, and the agent picks only from the windows it has just read. One booking per call, and the limit sits on the server rather than in an instruction to the model.

How you switch it on

You stay with your own carrier

The number you have stays yours. You set up a SIP trunk with your carrier and point us at it. We do not resell numbers, so we do not come between you and your carrier and we add no markup to their bill.

You connect the number in the panel

You add the number in the panel and set right away who handoffs should reach. The routing rules are the same as in the chat: a team, one person, or a rotation.

You listen to the first calls

Every call leaves a transcript in the inbox, in the same place as chat and email. The first week is for closing the knowledge gaps you only hear over the phone.

What you get in the call

The same knowledge base: An article fixed for the chat works on the phone right away. There is no separate content for telephony.
An answer without grounding does not go out: The citation gate applies exactly as it does in text. The agent will say it does not know rather than guess out loud.
Handoff to a human: The call goes to the person named by the routing rules, and that person sees the transcript before speaking.
Booking by voice: Two steps and two consents, with nothing for the caller to type. Switched on in the settings, off by default.
A ticket from the call: A matter the agent does not close becomes a note in the thread and a task in the team queue.
A transcript of every turn: Appended only, never overwritten, deleted at the end of the retention period you set.

What is not there yet

This list is deliberate. A phone channel is easy to sell with a promise that cannot be kept, and here the disappointment costs a conversation with a customer, not a click.

We do not sell numbers: You buy the number and the trunk from your own carrier. Reselling numbers and minutes is a separate decision we have not taken yet.
Inbound calls only: The agent answers. It does not dial out, because outbound traffic needs a separate carrier agreement.
Handoff without an announcement: We do not call the human first, so we do not know whether they picked up. An announcement needs that same outbound traffic.
We do not mask the transcript: We store the caller words verbatim, because the consultant taking over the call needs them. Masking of sensitive data applies to the audit log; the transcript is a separate store, protected by tenant scope and by your retention period.
We keep no recordings: What remains is the transcript. Recording needs a decision on the legal basis, an announcement for the caller and a retention period, and we have none of those yet.
No touch tone menu: An IVR is not on the plan, and that is not a backlog item. The channel starts with a conversation, so a touch tone menu would be a step backwards.

Call your own knowledge base

The shortest way to judge this channel is to hear it on your own content, not to read about it. We connect a test number and you dial in.

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