Shipment status
Where the parcel is, when it arrives, what to do about a delay. From your delivery rules, not from the model's general knowledge.
Industry
An agent that knows your returns policy better than a new hire
In a shop, most tickets are four questions in different wordings. The answers already exist: in the terms, in the delivery description, in the complaints policy. What is missing is somebody to answer at two in the morning.
Four areas that take off the most
Returns and complaints
Deadline, conditions, return cost, how to file. Raising a return requires human approval.
Availability and sizing
Questions about the size chart and differences between variants land exactly where the buying decision wavers.
Changing order details
Delivery address, pickup point, invoice data. Prepared by the agent, approved by the team.
A sample conversation
A demonstration conversation. The answers come from a returns policy and delivery rules loaded into the knowledge base.
Customer
I ordered a dress in M but it is too big. Can I exchange it for an S?
Agent
Yes. An exchange is possible within 30 days of delivery, and size S is in stock for this model. Return shipping for an exchange is free. Source: Terms, point 5.
Customer
Then I would like the exchange.
Agent
I have prepared an M to S exchange for order 71204 and a return label. The request is waiting for our team to confirm.
Operator
Approves the card. The label goes out to the customer.
order lookupeligibility checkstock checkconfirmation card
How many conversations this takes off your team
The starting values describe a mid sized shop. Replace them with yours.
Questions about status, policy, setup and pricing, where the answer already exists somewhere in your company.
0
conversations a month taken by the agent
0
team hours returned to other work
Calculated on your figures. Change the values above to see your own case.
Why you can put this on a shop
- Answers only from your content
- The citation gate acts before the customer sees the first character. An answer without coverage is rejected whole and the conversation goes to a human.
- Operations only with human consent
- A data change becomes a confirmation card. There is no path by which the agent performs it alone.
- A trace on every turn
- The audit log records what was retrieved and what was decided, after sensitive data is redacted.
- Your data separated from everyone else's
- Organisation scope is a condition of the knowledge base query, not a filter over its result.
Start with the policy you already have
Load your returns and delivery rules, then ask the agent last week's questions from your own mailbox.