Embedding the widget
The snippet, every configuration attribute, the allowed domain list and the usual reasons the widget does not appear.
Documentation
Implementation from the point of view of whoever pastes the snippet
Four pages, with no preamble about revolutionising customer service. The snippet, the attributes, how to check a channel's state, and how to run a knowledge base.
What is here
Hero mode
The avatar inside your page: the container, the control buttons, fallback behaviour and content security policy requirements.
Capability matrix
How to check from code whether a channel is available to you, and what the four axes of state actually mean.
Running the knowledge base
The editorial cycle, import from a URL, supported formats and the rules that decide what the agent may cite.
The principle of this documentation
We describe only what you can use today. Planned items live on the roadmap page, so that nobody builds an implementation on a section that does not exist yet.
Something here is not enough
Tell us what was missing. Documentation grows from questions, not from guesses about what might be needed.