You can cut in mid sentence
When the customer starts speaking, the agent stops and listens. It does not finish its sentence out of stubbornness or ask for a tone.
Channel
Voice in the browser, no install and no phone number
The customer clicks and speaks. No app to download, no account to create, no queue to wait in. The agent listens, stops when interrupted, and answers from the same sources as in chat.
A conversation, not a menu tree
Four behaviours that separate a conversation from reading out announcements.
Silence is not the end of a thought
A short pause for thinking is not treated as the end of a sentence, so the agent does not talk over someone who is still deciding.
It does not hear itself
Feedback suppression keeps the agent's own voice from returning as customer speech. Without it, a speakerphone conversation falls apart after two sentences.
It watches itself
A separate watchdog ends a session that stopped responding, instead of leaving the customer with silence.
What a conversation is made of
Worth knowing which parts run on our servers and which at a provider, because it maps directly onto the subprocessor register.
| Component | Where it runs |
|---|---|
| Audio transport | Our server in Warsaw |
| Speech recognition | The model provider (OpenAI), for the duration of the call |
| Understanding and content selection | Language model provider |
| The agent's voice | Speech synthesis provider |
| Knowledge base and citation gate | Our server |
| Transcript and audit log | Our server |
Control over cost and course
- Minute budget
- A pool of minutes set per organisation and per day. Once spent, voice sessions do not start and the conversation returns to chat.
- Recorded course
- Turn transcripts and latency measurements reach the panel, so you can see where the conversation slowed and why.
- The same gates
- The citation gate and confirmation cards work in voice exactly as in chat. The channel changes the form, not the rules.
- Handoff to a human
- The conversation reaches an agent together with the transcript, so nobody asks the customer to start again from the beginning.
The same agent behind a phone number
Voice in the browser and voice on a call are the same conversation over a different transport. The second half has been working since 1 September 2026.
- Inbound calls
- A customer dials your number and talks to the same agent, with the same knowledge base and the same handoff to a human as in the browser.
- The number stays on your side
- The channel runs on your number and your SIP trunk. We do not resell numbers yet, so you open the account with the carrier and we connect to it.
- Handoff without an announcement
- The call goes to a human without our calling that person first. An announcement needs outbound traffic we do not have yet, and we say so rather than promise it.
- No recordings, a transcript instead
- We do not store call recordings. What remains is the transcript, the same one that lands in the conversation inbox and in the audit log.
Listen before you believe it
The fastest way to judge a voice channel is a conversation, not a description of one. Use the button in the avatar on the home page.