Roadmap

What is coming to the product

Three baskets instead of quarterly dates. The order inside each is set by questions from deployments, so signing up for a notification is also a vote.

No dates · no promises we cannot keep · order decided by customer votes

Closest

Work already under way

Things we are building now. We give no dates, because we would have to invent them.

Ada in Slack and Teams

An AI coworker inside the company, for the team rather than for end customers. Slack has been running in our own workspace since 2 September 2026, and Teams is built and waiting to be switched on. Before we open either one to customers, we give at least thirty days notice of a new subprocessor.

See the Ada preview
Planned

Decided, not started

We know we will build these. We do not yet know in which order, and this is where your votes weigh most.

WhatsApp Business

The channel customers reach for first, wired into the same conversation inbox.

Notify me about WhatsApp
Considering

Directions where we are waiting for a signal

This basket is real, not decorative. A vote here can move an item up, but by itself it is not a commitment on our side.

Instagram

Direct messages served from the same knowledge base as every other channel.

Vote for Instagram

Commerce and helpdesk integrations

Ready connectors to common shop platforms and support tools, instead of writing your own.

Vote for integrations

What left this page

Telephony. The channel has been working since 1 September 2026, confirmed by a real call in both directions, so it is no longer in the closest basket. The description and the caveats now sit with the channels. We write it here instead of quietly taking the card down.

How to read this page

Three baskets, not a calendar

A basket says how close the decision and the work are, not which month something appears in.

A vote, not a survey

Signing up is a sign up for one specific thing. That tells us not only how many are waiting, but who is waiting for what.

No quiet retreats

An item that entered the closest basket does not drift back to considering in silence. If we change our mind, we will say so.

What is missing for you

One sentence from you weighs more than an hour of our guessing. Tell us what would unblock a deployment on your side.