Ecommerce
Shipment status, returns and complaints, size chart, delivery address changes.
Solutions
The same agent, different procedures
We do not build a separate product per industry. The difference lies in what content you load into the knowledge base and which operations you allow into the catalogue, not in how the agent works.
Where it fits
The common denominator: repeat questions whose answers already exist in company documents, and operations that must not run without human consent.
- Ecommerce
- SaaS
- Subscription services
- Regulated industries
- Healthcare
Pick the closest case
SaaS
Onboarding, plan limits, invoices, subscription cancellation.
Subscription services
Plan changes and pauses, payment reminders, cancellation conversations.
Regulated industries
Answers only from approved content, an audit log, hard data separation.
Healthcare
Booking, reminders, rescheduling, with a clear boundary of competence.
How much the agent takes off
Enter your own numbers. The result describes your company, not a company from someone else's case study.
Questions about status, policy, setup and pricing, where the answer already exists somewhere in your company.
Total employer cost divided by the hours actually worked. The default of 13 EUR is converted from our Polish figure, so replace it with your own.
0
conversations a month taken by the agent
0
team hours returned to other work
0
returned to the budget every month on these assumptions
An estimate on your figures, not an offer and not a forecast of results. The calculation uses only the fields above: it knows nothing about your contracts, your seasonality or how your team works.
Why it works the same in each of them
- Answers only from your content
- The citation gate acts before the customer sees the first character. An answer without coverage is rejected whole: the customer is told plainly that there is no confirmed answer, and the question goes to the gap register.
- Operations only with human consent
- A data change becomes a confirmation card. There is no path by which the agent performs it alone.
- A trace on every turn
- The audit log records what was retrieved and what was decided, without the conversation content.
- Your data separated from everyone else's
- Organisation scope is a condition of the knowledge base query, not a filter over its result.
Thirty minutes on your examples
We load a slice of your knowledge base and ask the agent the real questions your customers ask. No slide deck.