Knowledge base with an editorial cycle
Draft, review, publish, archive. The agent sees only what somebody deliberately published.
Features
What stands between the model and your customer
The language model picks words. What may be said, what may be done and what gets recorded is decided by six mechanisms that sit in front of it in code.
Six mechanisms
Confirmation cards
An operation that changes data becomes a card for a human to approve, instead of running by itself.
Gap register
Questions with no coverage become a ready editorial to do list, built from real conversations.
Audit log
An append only record of every turn, written after sensitive data is redacted.
Inbox and handoffs
One queue of cases given to a human, with a closed catalogue of reasons.
Quality supervision
Scoring runs beside the critical path with a hard time budget, so the customer never waits for it.
See it on your own content
Upload a few articles and check where the agent answers and where it sends the case to a human by itself.